Overview

At Ayezaan by Ayesha, each product is thoughtfully handcrafted with care and attention to detail. We take pride in the quality of our creations and hope you love your purchase.

Our return and refund policy lasts 7 days from the date of delivery. If 7 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received

• The product must be in its original packaging

• A receipt or proof of purchase is required

Please note: As our products are handcrafted, minor variations in color, embroidery, or texture are natural and are not considered defects.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Customised or personalised products

• Gift cards

• Downloadable or digital products

• Items bought during sale or clearance

• Products damaged due to misuse or improper handling

Damaged or Defective Products

We only replace items if they are damaged or defective upon delivery.

If you receive a damaged product:

• Please email us within 48 hours of delivery

• Share clear photos or videos of the product and packaging

📧 Contact: [add your email address]

Once verified, we will arrange a replacement or refund as applicable.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method

• It may take 5–10 working days for the amount to reflect, depending on your bank or payment provider.

Late or missing refunds

If you haven’t received your refund yet:

1. Recheck your bank account

2. Contact your credit card company or bank

3. If the issue persists, contact us at [add your email]

Sale items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable and non-exchangeable.

Exchanges

We replace products only in case of damage or defect.
Exchanges for size, color preference, or change of mind are not supported.

To request an exchange, email us at [add your email].

Gifts

If the item was marked as a gift:

• You may receive a store credit equivalent to the item’s value after inspection

If the gift was purchased by someone else:

• The refund or credit will be issued to the original purchaser

Shipping returns

To return a product, please contact us first for approval.

• Customers are responsible for return shipping costs

• Shipping charges are non-refundable

• We recommend using a trackable shipping service

We are not responsible for items lost during return shipping.

Need help?

Contact us at {{email}} for questions related to refunds and returns.

Who we are

Our website address is: https://ayezaanbyayesha.in
Ayezaan by Ayesha is a handcrafted lifestyle and gifting brand offering handmade products through our online store.

Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

• Name, email address, phone number

• Billing and shipping address

• Order details and purchase history

• Payment method details (processed securely via third-party gateways)

• IP address and browser details (for security and analytics)

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture may be visible publicly.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.

Cookies

Our website uses cookies to improve your browsing experience.

• If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience.

• Login cookies are used to remember your session.

• WooCommerce uses cookies to track cart data and maintain checkout functionality.

Cookies do not store sensitive personal information.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, Instagram reels). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.

These websites may collect data about you, use cookies, and track your interaction with that embedded content.

Who we share your data with

We do not sell or trade your personal data.

Your data may be shared only with:

• Payment gateways (Razorpay, UPI, cards, etc.)

• Shipping and logistics partners

• Email and communication services

• Website security and analytics tools

All third parties follow strict data protection standards.

How long we retain your data

• Order information is retained for legal, accounting, and customer service purposes.

• Comments and their metadata are retained indefinitely.

• Registered users (if any) can view, edit, or delete their personal information at any time.

What rights you have over your data

You have the right to:

• Request a copy of the personal data we hold about you

• Request correction or deletion of your personal data

• Withdraw consent for marketing communications

You can contact us anytime for data-related requests.

Where your data is sent

Visitor data may be checked through automated spam detection and security services.
Payment data is securely processed through third-party payment gateways and is not stored on our servers.